- March 11, 2018 at 3:57 pm #35216AnonymousInactive
I downloaded the free version to test the blog widget. I have found several issues already.
1. I am getting forward slashes randomly in my posts. (Sometimes 4 together.)
2. If I insert an image directly in my post, it is not showing when viewing the post on a live website.
3. Some of my post titles are missing from the post, again when viewing on live site.
4. Finally, when inserting a link in my blog to a page on my site, I keep getting an error message saying URL not found.
Obviously, I don’t want to pay for the pro if I cannot fix these issues.
Any help would be gratefully received.
CarolineMarch 12, 2018 at 1:52 pm #35262
You showed us before an example of your website that we have been checking.
About your problems:
1, 3 & 4. Please, contact your hosting provider to ask them if they have any protection over POST and GET forms submissions that are adding additional backslashes to escape “the original” ones. They should understand this problem and provide a solution.
2. This problem may be related to the previous issue too, or it can be a basepath issue. Check this thread to learn how to use the basepath setting https://responsive-muse.com/forums/topic/easyblog-v2-update-new-features-and-bug-fixes/
It makes no difference if you are using free or pro version, first you have to fix this issues with your server before using the widget.
I hope it helps!March 13, 2018 at 9:53 am #35332AnonymousInactive
Hi, Thanks, I will contact my hosting company and see what they say.March 13, 2018 at 10:33 am #35335AnonymousInactive
Hi, I’ve been in touch with my hosting company and as far as they are concerned, the POST GET is fine.
However, concerning my problem with my image not showing directly in my post…..The source section of insert image is showing random letters:
These go on and on and on?????
My hosting company also said something about my post title is looking for an image??????
I am at a complete loss.
Please helpMarch 13, 2018 at 12:03 pm #35342
Unfortunately, your hosting support reply is probably wrong, they usually use “never recognice that the problem is in our side” policies.
They are probably using maqic_quotes in your server and they should disable it. Please, send them this link: https://stackoverflow.com/questions/2496455/why-are-post-variables-getting-escaped-in-php
About the image, I would check this when the main backslash problem is solved, now we are not sure if it will be related or not.
If the problem continues tell us, we will try to do additional tests.
Kind regards,March 13, 2018 at 1:39 pm #35350AnonymousInactive
Right, my hosting company is trying their best to solve these problems. They want to be able to recreate the issues. What do they need to be able to sign into my control panel beside log in details?????March 13, 2018 at 2:34 pm #35356AnonymousInactive
Ok, looks like my issues may have been solved, which I might add had nothing to do with my hosting company settings as suggested.
The problems were in fact:
1. Responsive Muse, you never explained in your video’s or when answering my query, that any images you wish to use in your post, MUST be uploaded into the image gallery in your control panel. (Took all day to figure that one out).
2. The PHP version needed updating.
I am shocked that considering this is, in fact, your own widget, your first response was to point me in the direction of my hosting company and even when I came back to you explaining that their settings were correct, you were still adamant the problem lay with them????
I think you need to redo your tutorials on Youtube as these are what I was using and following to learn how to use your widget. I have to say, more explanation is very much needed. Not everyone is a computer/PHP/Server genius to be able to solve said issues.March 13, 2018 at 3:17 pm #35357
The PHP version that you were using is controlled by your hosting, so we pointed you in the right direction since the first reply. Updating the PHP version is the same as deactivating magic_quotes settings. You can read more info about that here: https://stackoverflow.com/questions/2496455/why-are-post-variables-getting-escaped-in-php
This is a PHP “feature” known as Magic Quotes, which has now been deprecated in PHP 5.3 and removed in PHP 5.4.
I do not understand why you are shocked, we have detected the problem in your hosting and since they were using and outdated PHP version (probably 10 years old), that proves that the problem was on their configuration. There are tons of PHP versions and configurations and we cannot guess which one your server is using.
When your hosting said that there was no problem in its configuration, we insisted because we were 100% sure it was not true. This happens to us every day giving support to our customers.
About the images, you should be able to upload them using the media gallery or directly from the new post area, so I am not sure if you have another problem that makes the image upload to fail in certain areas.
Thank you for your feedback, I’ll tell your advice to my colleagues to improve next video tutorials.
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