Home Forums Support Widget Support Free Muse Mailchimp Mail Chimp Widget Not Submitting Data to Client list

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • Christian
    Participant
    Post count: 3
    #24337 |

    I have successfully downloaded and integrated the widget into my clients website. I have entered the submit form URL relative to my clients list. When my client fills out the form he is not receiving any emails or recognition that a user has filled out the form. We have tried generating the code snippet again, but still no success for my client relative to his list. Any ideas on what could be causing this to not work? Here is a link to the form towards the bottom of this page…

    http://www.cdmdesign.ca/optionb/clients.html

    Any help is greatly appreciated.

    Christian
    Participant
    Post count: 3
    #24341 |

    Perhaps its the newest release of Adobe Muse 2017.1 that has caused this widget to not work?

    responsive-muse
    Keymaster
    Post count: 271
    #24380 |

    Hi Christian,

    Our developers have been inspecting your website and we found a weird bug in Adobe Muse 2017.1 release.
    In your site, when you combine fixed and fluid breakpoints, when exporting the page Muse is outputting the widget code twice. That is the reason that makes the widget break and this probably will happen with any other third party widgets.
    Please check the current screenshot where we changed all the fluid breakpoints to fixed, that solved your problem and made the widget work ok.

    Adobe Muse 2017.1 bug

    We are not sure if Adobe will fix this soon, so while waiting, you can use previous workaround or downgrade Muse version.

    Christian
    Participant
    Post count: 3
    #24384 |

    Thank you for the timely response… Is it necessary to change to fixed breakpoints only for the page that contains the widget or the whole website?

    responsive-muse
    Keymaster
    Post count: 271
    #24396 |

    You should only change the page that contains the widget and the bug will disappear

    Christian
    Participant
    Post count: 3
    #24438 |

    Unfortunately this widget does not seem to work even after changing all breakpoints to fixed (including master page)…

    responsive-muse
    Keymaster
    Post count: 271
    #24555 |

    Hi

    Here is a screenshot that proofs that the widget works in your page after changing breakpoints as we told you previously.

    mailchimp submit

    We have sent you our .muse file with the changes. If you do not touch anything it should work for you too.

    Anyway, this is not a normal Muse behavior. Until 2017.1 is totally fixed, we do not recommend to use it.

    Kind regards.

Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘Mail Chimp Widget Not Submitting Data to Client list’ is closed to new replies.